上海五星级服务认证 GB/T27922-2011售后服务认证方案制定注意事项 发布时间: 2020-02-23 16:04
Shanghai Five Star Service Certification GB / t27922-2011 after sales service certification scheme
GB / t27922-2011 certification scheme for after sales service system of goods is a general description of certification activities and arrangements planned for carrying out service certification, or a special description of certification activities and arrangements planned for specific service certification.
The planning of specific service certification scheme shall follow the conformity assessment function given in GB / t27000, including (but not limited to):
Certification scope, certification criteria, applicable laws and regulations and other requirements, certification mode and its combination, selection, determination, review, certification documents and labeling, supervision (when applicable), certification person / day and professional ability demand and configuration, as well as establishment of certification review team.
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