上海五星级服务认证 商品售后服务评价体系国家标准的实施促进售后服务认证发展 发布时间: 2020-02-23 15:51
The implementation of the national standard of the after-sale service evaluation system of Shanghai five-star service certification promotes the development of after-sale service certification
Under the guidance and supervision of the Ministry of Commerce and CNCA, we have successively completed the certification pilot work in more than 20 industries, such as home appliances, automobiles, jewelry, etc., formed more than 2 million word after-sales service reports, and trained more than 4000 after-sales service managers for more than 1700 large and medium-sized enterprises.
With the implementation of the national standard "evaluation system of after sale service" and the development of after-sale service certification, the after-sale service quality of enterprises in China has finally got an authoritative basis.
So far, Haier Group, Xiamen Airlines, Midea household appliances and other enterprises have passed the national standard after-sales service certification.
After sales service certification has brought results to the enterprise. Through certification, the enterprise can continuously improve service, improve service system, continuously strengthen service management level and service ability, and enhance the sustainable income of service profit chain.
At the same time, it has proved that the enterprise is in the leading position in the whole industry, and has been recognized by consumers and the market. The enterprise uses the star mark of service certification on products and packaging, which is persuasive and confirmatory, so as to provide consumers with confidence to purchase, and also provide qualification certificates for large-scale project bidding, government procurement bidding and other aspects.
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