上海五星级服务认证 商品售后服务评价体系国家标准的实施促进售后服务认证发展 发布时间: 2020-02-23 15:51
上海五星级服务认证 商品售后服务评价体系国家标准的实施促进售后服务认证发展
The implementation of the national standard of the after-sale service evaluation system of Shanghai five-star service certification promotes the development of after-sale service certification
在商务部、国家认监委的指导和监督下,相继完成了家电、汽车、珠宝等20多个行业的认证试点工作,形成了200多万字的售后服务报告,先后为1700多家大中型企业培训了4000多名售后服务管理师
Under the guidance and supervision of the Ministry of Commerce and CNCA, we have successively completed the certification pilot work in more than 20 industries, such as home appliances, automobiles, jewelry, etc., formed more than 2 million word after-sales service reports, and trained more than 4000 after-sales service managers for more than 1700 large and medium-sized enterprises.
随着《商品售后服务评价体系》国家标准的实施以及售后服务认证的开展,我国企业的售后服务质量终于有了权威的依据。
With the implementation of the national standard "evaluation system of after sale service" and the development of after-sale service certification, the after-sale service quality of enterprises in China has finally got an authoritative basis.
到目前为止,先后有海尔集团、厦门航空、美的日用家电等企业通过了国标售后服务认证
So far, Haier Group, Xiamen Airlines, Midea household appliances and other enterprises have passed the national standard after-sales service certification.
售后服务认证为企业带来了成效。通过认证,企业能够做到持续改进服务,完善服务体系,不断强化服务管理水平及服务能力,增强服务利润链持续收益。
After sales service certification has brought results to the enterprise. Through certification, the enterprise can continuously improve service, improve service system, continuously strengthen service management level and service ability, and enhance the sustainable income of service profit chain.
同时,证明了企业在全行业的服务领先性,获得消费者和市场认可,企业在产品及包装上使用服务认证星级标志,具有说服力和证实性,以供消费者放心选购,也为大型项目招标、政府采购招标等方面提供资质证明。
At the same time, it has proved that the enterprise is in the leading position in the whole industry, and has been recognized by consumers and the market. The enterprise uses the star mark of service certification on products and packaging, which is persuasive and confirmatory, so as to provide consumers with confidence to purchase, and also provide qualification certificates for large-scale project bidding, government procurement bidding and other aspects.
上海服务认证 上海服务体系认证 上海五星售后服务认证 上海五星级售后服务认证 上海认证公司 上海认证机构 上海认证咨询公司
Shanghai Service Certification Shanghai service system certification Shanghai five star after sales service certification Shanghai five star after sales service certification Shanghai certification company Shanghai certification body Shanghai certification consulting company