上海五星级服务认证 上海企业申请五星服务认证有哪些好处? 发布时间: 2020-02-23 15:27
Shanghai Five Star Service Certification what are the advantages of Shanghai enterprises applying for five star service certification?
The function of service authentication is determined by the nature of authentication. The basic functions of authentication are as follows:
One is to confirm that the requirements of standards and technical specifications are met through professional conformity assessment;
Second, through the public certification with public credibility, transfer relevant information and establish the trust of the demander to the object of certification and approval;
The third is to provide power and measures for continuous improvement.
Functions for enterprises: through conformity assessment and in-depth mining of service characteristics of enterprises, provide enterprises with information to improve service, stimulate enterprises to improve service quality and management level, strive to be industry benchmark, and improve market competitiveness.
The role of consumers: with the development of social economy, consumer demand is gradually moving towards high-end and diversified, while the service industry is booming, there are also good and bad phenomena, which requires consumers to distinguish when choosing services.
Through the diagnosis of customer needs, service certification can ensure that the most concerned problems about service quality are included in the evaluation system, and guide customers to choose certified service providers to ensure service quality and their legitimate rights and interests.
The role of the government: To evaluate the standards of the industry through certification and approval, or to select benchmarking enterprises, to provide the basis for the government to understand the current situation of industrial development, formulate industrial policies, provide effective means for government supervision, and improve management capacity and efficiency.
At the same time, with the development of service trade, China's service industry should go out of the country and realize the transformation from a big service industry to a powerful country.
China's service industry needs to compete with the rest of the world, strive for international well-known brands, and improve its international competitiveness. It needs to give full play to the international advantages of service certification to promote China's service industry to "go global".
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