上海五星级服务认证 服务业质量提升专项行动方案发布-市场监管总局、国家发改委 发布时间: 2020-02-23 15:20
Special action plan for quality improvement of Shanghai Five Star Service Certification Service Industry issued by the State Administration of market supervision and the national development and Reform Commission
With the rapid development of the service industry, the service quality is not high, the overall customer satisfaction is low, and the service management level is low, which is a serious problem in the current service industry. The service quality problem has become a high concern of consumers, and the service certification came into being.
According to the report of the 19th National Congress of the Communist Party of China, to deepen the supply side structural reform, we need to support the optimization and upgrading of traditional industries, accelerate the development of modern service industries, and aim at improving international standards.
In order to implement the requirements of the Party Central Committee and the State Council on carrying out service quality improvement actions, the General Administration of market supervision and the national development and Reform Commission jointly issued the special action plan for service industry quality improvement.
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